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Mr Heng Teck Thai, Deputy Chief Executive Officer

“We recently engaged HOL to conduct a pivotal study on an important stakeholder segment in the building and construction industry in Singapore. Our objective was to obtain insights for a strategy that would drive a set of multi-year plans. The HOL team was meticulous and very professional. They worked closely with us to understand our goals, and we could see that they were genuinely empathic in their approach to understanding us and our stakeholders. HOL’s user experience framework effectively guided their team for this project. Their extensive implementation experience was obvious from their thoughtful insights and recommendations, that culminated in a comprehensive playbook with actionable engagement strategies that will shape our long-term plans for the industry.”